Design for the Equity
Before this project, the only thing I was engaged when I was designing for accessibility was color contrast. For that, I don't really have to empathize deep down with people with vision problem, because the color checking system will say whether my design passed the contrast test or not.
This time, it was my first time deeply understanding the life of the BVI users and designing the system in their perspective. Together with Uber team, I found rooms for improvements. The BVI users were missing important information that connects to the feeling of safety and equity. Even though they have the right to know what was going on in their ride journey, they would not know. Design can be handy for this. And that's not a stakeholder's nor engineer's responsibilities, but I believe that is a designer's responsibility to be at the front line to design that works for everyone.